RIM

Remote Infrastructure Management

Dedicated resources to monitor and manage infrastructure uptime & performance

Managed Remote Infrastructure Management (RIM)

We take MaaS (Monitoring as a Service) to the highest level with our RIMaaS (Remote Infrastructure Management). With RIMaaS from Field Service Global, we allow you to rest easy knowing that your IT infrastructure is running smoothly across the entire board. By utilizing a solid foundation, 24/7 monitoring, and a tiered support escalation process – you can move on to your next IT project without worrying about the last.

Our Process

Onsite Coordination

Scoping, knowledge Acquisition, Project Co-ordination, Hands & Eye Support

Remote Monitoring

Pro-active Performance Monitoring, Threshold Alerts, Dashboard Reporting

Level 1 Support

Incident Management, Service Desk for escalations, knowledge repository

Level 2 & Level 3 support

Problem management, Change management, Performance management

We Provide

  • 24×7 Service Help Desk
  • Desktop Support
  • Application Packaging
  • Servers
  • Storage
  • OS
  • Databases
  • Messaging Systems
  • Routers
  • Switches
  • VoIP Devices
  • Network Links
  • Firewalls
  • Intrusion Protection Systems
  • Virtual Private Networks (VPN)
  • Public Key Infrastructure (PKI)
  • AAA Tools

Our Specialties Include:

Network Certifications
(CCNA, CCNP, CCIE):

System Certifications
(RHCE, SCSA, SCNA, MCSE, MCSD):

Database Certifications
(OCP, OCA, MCDBA)::

Security Certifications
(CISSP, CISA):

Process Certifications
(ITIL, Six Sigma):

Architecting Skillsets
(J2EE, MS.NET):