Managed Global Workforce Services

On-Demand 24x7 Field Services Dispatch
Workforce: SLA-driven Smarthands

For Enterprise IT & Datacenter Infrastructure Management

On-Demand 24×7 Field Services Dispatch Workforce:
SLA-driven Smarthands

Managed Workforce: On-Demand Talent-as-a-Service

Today’s top organizations need talented resources with specialized skills in order to complete projects utilizing the latest technologies. For many organizations – the skillset needed for a project today – are different from the skillsets needed on a project tomorrow. This presents an obvious staffing challenge to organizations needing highly specialized resources temporarily – or intermittently, as opposed to onboarding another new employee. This is where Field Service Global’s Managed Workforce saves the day with our On-Demand Talent-as-a-Service platform.

Leverage Field Service Global (FSG) On-Demand Workforce for any project in which your internal resources are unavailable, or you need assistance augmenting your internal resources capabilities with additional skillsets. FSG excels at helping you manage projects which require complex global support coverage. FSG’s Smarthands offer flexible packages, allowing you to work on a time and material basis or a fixed price per scope, depending on the specific needs of your project. This Flexibility is combined with the assurance of our strong SLA levels which range from 4-Hour Onsite Labor & Parts, to standardized Next Business Day resolutions. Talk to FSG today and customize the end-end warranty maintenance package that is right for your organization.

With a network of thousands of field engineers in over 200+ countries, service is always available where you need it most. Field Service Global qualified engineers are ready to support our clients through task-based projects, both long-term and short-term, around the Globe. Whether your need is for a short-term deployment, or ongoing services and management in an effort to streamline field operations, FSG’s On-Demand Workforce is a simple yet effective means to complete any type of field service project.

FSG’s On-Demand Workforce Flexibility expands your organizational capabilities by providing:

  • Multiple Device Types – Support for network servers, storage, networking, enterprise end-user-computing, IoT and more.
  • Multiple Services Types – Support for IMAC/D, break/fix, Deskside Support, cabling, managed deployments and more.
  • Certified Workforce Types – To match the right worker with the right tasks to improve efficiency – FSG checks for several industry certifications including: CompTIA A+, CompTIA Server+, CompTIA Network+, CompTIA Storage+, CompTIA Security+, CompTIA Linux+, Microsoft MCP, Microsoft MCSE, Cisco CCENT, Cisco CCT and Cisco CCNA.
  • Multiple Workforce Engagement Types – Dispatch & Dedicated FTE Field Engineer Options.