Maintenance Support Service

Managed Field Maintenance Support Service

Complete "End to End" SLA Warranty management with 4-Hour onsite capabilities to regions around the world

Managed Field Maintenance & SLA Warranty Services

FSG removes the complexities of global IT support by offering flexible maintenance plans that are customized to your organizations specific needs. Our comprehensive approach to world-wide support means a seamless delivery of shipping logistics services and human resource dispatch. Our technology-driven platform offers customizable dashboards for monitoring and reporting KPI’s and can integrate seamlessly into industry leading ERP and CRM systems.

One Company to Turn to For Global Protection Coverage:

With hardware located all across the world, having one company to turn to eliminates the challenges of upholding strong SLA’s. Making the switch to FSG, your protection starts with our Global Technical Support Center, a single point of contact that provides 24x7x365 Asset & Contract management. Together with Incident Management, the support center also coordinates field support service technician & parts dispatch for a seamless delivery of parts and labor.

Leveraging 600+ Forward Stocking Locations across the globe, FSG provides services ranging from: FRU Stocking, Transportation, Warehousing, Critical Parts Delivery and Reverse Logistics.

Our platform provides Global Parts Supply Chain Management and optimizations. We calculate optimal FRU stock & replenishment levels according to SLA requirements and have on-site verification to ensure accuracy. To more efficiently handle repairs and replacements from around the world, FSG offers full service regional hubs for Depot Repair & Manufacturer Warranty Management services.

Benefits of a Global Maintenance Partner:
  • Unified Workflow & Database support for a Total Field Support Service Solution
  • Multi-Vendor Equipment Support
  • Same Day, Break/Fix Services Available in 200+ Countries
  • Global Network of 3,500 Certified & Trained L0-L4 Technicians
  • Global Network of 600+ Forward Stocking Location Warehouses
  • SLA-Driven Export & Imports (IOR/EOR in 200+ Countries)
  • Customized Dashboards & Reports Aligned to KPI’s
  • Integration Available for Popular ERP & CRM Systems for Seamless Operations

We provide support on nearly all types of hardware devices:

  • Rack Servers
  • Storage Devices
  • Midrange Servers
  • Network Equipment
  • Mainframes
  • Power Supply Equipment
  • Desktops
  • Laptops