Turnkey OEM ODM

Turnkey Field Service Solutions
for OEM & ODM Equipment

End-To-End solutions for OEM’s looking for turnkey integration, supply chain logistics, global fulfillment, and support services from a single trusted partner

Turnkey Field Service Maintenance for OEM & ODM Equipment

Field Service Global serves OEM clients with a full host of services and global capabilities – these services can be used in conjunction with one another in order to create a total Turnkey Solution for your organization. Our OEM clients require top quality support services because end-users look to them for high quality products and have grown to expect the same of their support. FSG provides OEM’s with the ability to offer the highest quality customer-support without the need for costly investments to infrastructure in regions where demand may be temporary. With a Turnkey Field Service solution from FSG – OEM organizations can provide agile services throughout the entire supply chain from pre-manufacturing to post deployment support.

24/7 Command Center, Helpdesk & On-Demand IT Smart Hands

Responsive and agile 24/7 customer service helpdesk manages ticket case management and dispatching of both technical and logistics services globally. On-Demand Smart Hand technicians are available in local regions to perform on-site tasks independently or in conjunction with Level 2 support techs.

Managed Global Field Support & On-Demand Unified Maintenance Warranty Support Services

To Support hardware of all types located across the world, turn to the one company that can eliminate the challenges of providing rapid 4-hour SLA’s globally. Field Service Global makes it possible to provide top quality, rapid response support services to customers around the world with no infrastructure investment costs.

On-Site Support Services for:
  • Rack Servers
  • Storage Devices
  • Midrange Servers
  • Network Equipment
  • Mainframes
  • Power Supply Equipment
  • Desktops
  • Laptops

Global Fulfillment, Logistics & Export Direct

Complete “End to End” export and distribution services in 200+ countries. Customized customs brokerage, IOR representation, predictable delivery SLA and live tracking for over 400 cities.

Customs Brokerage
  • Importer of Records (IOR)
  • Local Freight & Proof of Delivery
  • Global Export
  • 600+ Forward Stocking Warehouses
  • VAT & Duties Payments
  • Export & Import Compliance
  • Replacement & Returns

Manufacturing & Configuration Centers

Turnkey system integration & configuration from our state of the art manufacturing facilities. Quality assurance, Pre-deployment staging & Configuration enable more efficient scalability.

Strategic Sourcing

BOM Kitting

Assembly Line Test

Functional Testing

Reliability Stress Test & Staging

Imaging & Final QA

Global Dashboard: Process Management & Analytics

A Unified Portal creates a single-pane-of-glass experience for process management and valuable insights via analytics of processes. No more needing to orchestrate multiple vendors & human resources using separate tools and platforms for each. Instead – FSG offers a better approach to these common challenges facing datacenter infrastructure managers.

  • Command Center & Technical Helpdesk
  • Global Logistics & Export Compliance
  • Global Workforce On Demand
  • Process Analytics