24/7 Command Center & Technical Helpdesk
Responsive & agile 24/7 Customer Service Helpdesk manages ticket case management and dispatching of both technical & logistics services globally. On Demand Smart Hands technicians are available in local regions to perform on-site tasks independently on in conjunction with Level 2 support techs.
Global Logistics & Export Compliance:
Complete “End to End” export and distribution services in 200+ countries. Customized customs brokerage, IOR representation, predictable delivery SLA and live tracking for over 400 cities.
- Importer of Records (IOR)
- Local Freight & Proof of Delivery
- Global Export
- 600+ Forward Stocking Warehouses
- VAT & Duties Payments
- Export & Import Compliance
- Replacement & Returns
Global Workforce On-Demand:
Enterprise organizations require an agile and adaptable workforce. This presents a challenge to almost all organizations which have a volatile demand pattern. FSG provides an ODOP (On-Demand, On-Premise) service model which gives access to high quality technicians in local regions around the world.
Global Dashboard: Process Management & Analytics
A Unified Portal creates a single-pane-of-glass experience for process management and valuable insights via analytics of processes. No more needing to orchestrate multiple vendors & human resources using separate tools and platforms for each. Instead – FSG offers a better approach to these common challenges facing datacenter infrastructure managers.
Command Center & Technical Helpdesk
Global Logistics & Export Compliance
Global Workforce On Demand
- Process Analytics