24/7 Command Center, Helpdesk & On-Demand IT Smart Hands
Responsive and agile 24/7 customer service helpdesk manages ticket case management and dispatching of both technical and logistics services globally. On-Demand Smart Hand technicians are available in local regions to perform on-site tasks independently or in conjunction with Level 2 support techs.
Global Logistics & Export Compliance:
Complete “End to End” export and distribution services in 200+ countries. Customized customs brokerage, IOR representation, predictable delivery SLA and live tracking for over 400 cities.
Importer of Records (IOR)
Local Freight & Proof of Delivery
600+ Forward Stocking Warehouses
VAT & Duties Payments
Export & Import Compliance
Replacement & Returns
Global Workforce On-Demand:
Global network of over 12,000 skilled L1 – L5 engineers available to provide a trusted local resource for on-site 4-hour and NextBusiness Day (NBD) repair services
Global Dashboard: Process Management & Analytics
A Unified Portal creates a single-pane-of-glass experience for process management and valuable insights via analytics of processes. No more needing to orchestrate multiple vendors & human resources using separate tools and platforms for each. Instead – FSG offers a better approach to these common challenges facing datacenter infrastructure managers.
Command Center & Technical Helpdesk
Global Logistics & Export Compliance
Global Workforce On Demand
- Process Analytics