Expand Your Global Field Support Service Capabilities With Our Turnkey Platform

Field Service Global provides managed onsite workforce, technical and logistics services for Global OEMs, IoT, Data Centers & Enterprise IT Infrastructure Providers. Our simple and seamless platform enables your organization to free up your existing IT resources to focus on core business needs while we provide adaptable & agile solutions to match your unique field hardware maintenance and IT technical support service needs.

On-demand global field support services platform

24x7 sla-driven managed coverage in 200+ countries

Unified Managed On-Site Support & ServicesPlatform to Scale Your IT Infrastructure Business

01
Global on-demand field Service engineers workforce

On-Demand Break-Fix Smarthands(L1-L2) as Managed Dispatch Service

02
Global on-demand dedicated professionals workforce

Full Time or Part Time On-Site Engineers (L1-L5) as Managed Contractors

03
Global on-demand it infrastructure maintenance

Managed OEM Hardware Warranty, Deployments & TechnicalSupport

04
Global on-demand logistics & service supply chain

Managed Service Parts Warehouse &Dispatch, Repairs & Asset Recovery

Managed Global Field Support & On-Demand Unified Maintenance Warranty Support Services

Turnkey is an important concept for many of our clients needing a "Start to Finish" partner when it comes to Global Field Support Services.  Which is why we have developed our extensive network of over 10,000 on-demand technical field engineers as well as our own service logistics infrastructure with over 600 forward stocking warehouse locations in the Americas, EMEA & Asia-Pacific (APAC) providing service to over 200+ countries.  Our easy-to-use portal platform can also be adapted to augment your existing capabilities to give them a global boost if your own resources are incapable of upholding Next Business Day or 4-Hour SLA’s.

Global FSL warehouses
for Service parts

Global network of Forward Stocking Location (FSL) part depots. Strategically allocated FRUS’ enable fast part replacement services.

Global Field
Asset Recovery

Efficiently recover failed units from customer sites across the globe and import to a regional or central repair depot.

Global Logistics &
Export Compliance

Export logistics services in 200+ countries. Customs brokerage, IOR representation, dependable SLA delivery and live tracking.

Manufacturing &
Configuration Centers

System integration & configuration from our manufacturing facilities. Pre-Deployment staging and QA enable more efficient scalability.

Global Workforce
on demand (Smarthands)

Global network of over 12,000 skilled L1 - L5 engineers available to provide a trusted local resource for on-site repair services.

Repair Depot &
Recertification

Regional repair & recertification depot and RTV service provide an opportunity to extend the life of otherwise-failed units.

Call Center &
Technical Helpdesk [24x7]

Responsive & agile 24/7 Customer Service Helpdesk manages ticket resolution and dispatching of technical & logistics services globally.

Unified Portal &
Process Automation

Our Unified Portal platform automatically orchestrates the right technicians & parts delivery to manage warranty contracts & on-site projects.

Responsive & agile 24/7 Customer Service Helpdesk manages ticket resolution and dispatching of technical & logistics services globally.

Global network of over 12,000 skilled L1 - L5 engineers available to provide a trusted local resource for on-site repair services.

Export logistics services in 200+ countries. Customs brokerage, IOR representation, dependable SLA delivery and live tracking.

Global network of Forward Stocking Location (FSL) part depots. Strategically allocated FRUS’ enable fast part replacement services.

Efficiently recover failed units from customer sites across the globe and import to a regional or central repair depot.

System integration & configuration from our manufacturing facilities. Pre-Deployment staging and QA enable more efficient scalability.

Regional repair & recertification depot and RTV service provide an opportunity to extend the life of otherwise-failed units.

Our Unified Portal platform automatically orchestrates the right technicians & parts delivery to manage warranty contracts & on-site projects.

2016 Smart Hands Coverage Map

Why FSG as Your Managed Turnkey On-Site IT Support Services Outsourcing Partner?

  • One-Stop Managed On-Site & On-Demand (OSOD) professional workforce network, for IT field maintenance, data center & cloud infrastructure and enterprise IT infrastructure operations support services.
  • One-Stop Managed Hardware Field Maintenance Warranty OEM program support services, custom-tailed to meet your unique IT field support operations, service parts supply chain & export logistics, and global compliance needs.
  • An on-demand, SLA-driven managed services model build to instantly expand your workforce and hardware maintenance operational support services reach in 200+ countries, custom-delivered on your terms!
  • First unified software platform to provide case management, call center, exports and logistics management, assets and contracts management, field dispatch, multi-level workforce talent management and more..

Our Range of Global On-Site Technical Services for ODMs, OEMs, ITOs, Enterprises & Cloud Service Providers

About Us

Field Service Global is a Full Service, IT Infrastructure & Field Service Talent Network providing On-Site & On-Demand (OSOD) professionals to the companies that need to perform hourly tasks or execute complex projects using our online IT operations and logistics services management platform. Our team of experts will help you manage all aspects of your IT field support service’s needs, while delivering instant global reach to 200+ countries. Our customers are some of the most recognizable global OEM’s, Data Centers & Enterprise IT Infrastructure Providers for 20 Years – FSG is ready to modernize your organization with on-demand talented IT workforce & turnkey managed field support service solutions.

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